The CAHPS Home and Community-Based Services Survey (HCBS CAHPS) elicits feedback from Medicaid enrollees about the quality of the long-term services and supports they receive in the community. As a subcontractor on this Centers for Medicare & Medicaid Services project, AIR led qualitative research to develop survey items in the ...
The Reemployment Services and Eligibility Assessment (RESEA) program is designed to help unemployment insurance claimants return to work more quickly. AIR, in partnership with Actus Policy Research, is working with two states—North Carolina and Wisconsin—to design and execute rigorous evaluations of their RESEA programs. ...
A national evaluation of 10 CMS demonstration grants designed to improve the recruitment and retention of the direct service workforce (DSWs) who provide home- and community-based services to the elderly and people with disabilities found confirmation of high turnover and difficulty in hiring primarily due to low pay relative to ...
Los Angeles World Airports (LAWA) is working with AIR to provide gold standard service to travelers with disabilities. Through AIR’s interactive online training, customer service personnel learn about disability law, gain a deeper understanding of the needs of travelers with disabilities, and roleplay respectful etiquette for serving these customers. ...
Dr. Dwayne Norris, a vice president at the AIR, has been appointed to serve a five-year term as a public member of the Board of Examiners for the U.S. Foreign Service.
People with disabilities who receive high-quality education and health care are better positioned to enter the workforce and participate in their communities. They are prepared to benefit not only themselves, but their families, employers, and communities. AIR’s diverse portfolio of work on disability issues provides both expertise and resources to ...
In collaboration with our partners, government leaders, and field experts, AIR has worked to strengthen the evidence base, provide evidence-backed equity resources, and support equal access to programs that can help people and communities thrive.
Behavioral insights draw on psychology, cognitive science, social science, and research to understand how people make decisions. In this video, AIR Principal Researcher Samia Amin explains why the use of behavioral insights has become increasingly important in the public sector.
When approached by a federal agency looking to improve service delivery experiences and outcomes for customers with disabilities, we discovered that while staff on the frontlines understood what the law required of them, they often struggled to put policy into practice when providing customer service. We provided assistance applying key ...
The Human Capital and Training Solutions (HCaTS) contracts create a new government-wide contract to support the U.S. Office of Personnel Management’s (OPM’s) Training and Management Assistance program and provide customized human capital management and training services to all agencies. The HCaTS contracts are jointly managed by OPM and the General ...