Rachel Shapiro

Rachel Shapiro is a senior researcher at AIR. She has 20 years of experience conducting qualitative and mixed-methods research focusing on a range of health care delivery and payment reforms that aim to achieve better quality of care, improve population health, and lower costs of care. Her experience covers a range of policy areas, including primary care redesign, practice transformation, health information technology, and adolescent pregnancy prevention.

Shapiro currently serves as the deputy project director for the Health Resources and Services Administration (HRSA) Organ Procurement and Transplantation Network (OPTN) Board of Directors Support Contract. The contract focuses on providing support regarding OPTN Board governance, oversight, management, and strategic planning. As deputy project director, Shapiro co-leads a team that is supporting the OPTN Board and its committees in their responsibilities, including network governance, establishing policies for organ procurement and allocation, maintaining and monitoring membership standards, and overseeing operations and quality improvement.

Shapiro also provides quality assurance review, and previously served as the data collection director, for the development of the Qualified Health Plan Enrollee Experience Survey for the Centers for Medicare & Medicaid Services (CMS). Previously, she managed the Emergency Triage, Treat, and Transport (ET3) Connect Site, an online collaboration space for the ET3 community (ambulance care teams participating in CMS’s ET3 Model).

Shapiro was deputy project director, project manager, and evaluation co-lead for a project to provide guidance to the Agency for Healthcare and Research and Quality in development and evaluation of several tools to make the findings from Evidence-based Practice Center evidence reports more accessible and usable by learning health systems. She also served as deputy project director, project manager, and qualitative lead for a project to assess and provide learning support for Upstream USA’s technical assistance and quality improvement activities to ensure health centers can provide all women with same-day access to their chosen birth control method.

Prior to joining AIR, as a researcher at Mathematica, Shapiro conducted implementation studies for large federal evaluations for the CMS.