Coretta Mallery Lankford

Principal Researcher

As a principal researcher at AIR, Coretta Mallery Lankford is the deputy director for the Health Learning Translation and Quality Measurement group responsible for leading the design and implementation of work to develop and implement quality measures and has specific expertise in developing measures for people with disabilities. Dr. Lankford’s work focuses on survey research design and implementation, development and credentialing of patient-reported outcome measures. She previously trained as a mental health counselor and brings this lens of direct patient work to her commitment to healthcare quality improvement and ensuring patient perspectives are reflected in healthcare measurement tools and other research and evaluation efforts.

Dr. Lankford currently leads the CMS, MIDS Qualified Health Plan Enrollee Experience Survey System project (2022–present) to oversee a national survey system to assess consumer's experiences with the qualified health plans that are sold on the Health Insurance Exchanges created under the Affordable Care Act. She also currently leads a project for FDA (2022present) to conduct formative research toward a PROM or PerfO Measure for Ocular Bioelectronic Implants in patients with Profound Vision Loss.

Previously, Dr. Lankford led the validation of a screening tool to assess opioid misuse in people with disabilities including instrument design, planning the field test, and analysis of field test data. Additionally, she led the development, testing, and credentialling of a survey to evaluate the experiences of people receiving home- and community-based services (HCBS) based on the Consumer Assessment of Healthcare Providers and Services (CAHPS). The HCBS CAHPS Survey, the first cross-disability survey of beneficiarie's experience receiving long-term services and supports, facilitates comparisons across the hundreds of state Medicaid HCBS programs throughout the country that serve different adult populations with disabilities—for example, frail elderly, individuals with physical disabilities, persons with developmental or intellectual disabilities, those with acquired brain injury, and persons with severe mental illness.

Coretta Lankford headshot

Ph.D., Mental Health Counseling, The George Washington University; M.A., Educational Psychology, Measurement, and Evaluation, University of North Carolina; B.S., Integrated Science and Technology, James Madison University