The CAHPS Home and Community-Based Services Survey (HCBS CAHPS) elicits feedback from Medicaid enrollees about the quality of the long-term services and supports they receive in the community. As a subcontractor on this Centers for Medicare & Medicaid Services project, AIR led qualitative research to develop survey items in the ...
When approached by a federal agency looking to improve service delivery experiences and outcomes for customers with disabilities, we discovered that while staff on the frontlines understood what the law required of them, they often struggled to put policy into practice when providing customer service. We provided assistance applying key ...
AIR developed a systematic, transparent, evidence-based protocol to review and translate the extant research about juvenile drug courts and related interventions into comprehensive, reasonable, actionable, understandable, and measurable guidelines.
AIR operates a national survey system to assess consumers’ experiences with the qualified health plans (QHPs) that are sold on the Health Insurance Exchanges created under the Affordable Care Act for the Centers for Medicare & Medicaid Services. Our researchers use the data to populate quality-improvement reports sent to QHP ...