When approached by a federal agency looking to improve service delivery experiences and outcomes for customers with disabilities, we discovered that while staff on the frontlines understood what the law required of them, they often struggled to put policy into practice when providing customer service. We provided assistance applying key ...
More than 12 million people are dually eligible for Medicare and Medicaid. Because they tend to have greater health needs and lower incomes than other Medicare beneficiaries, dually eligible people often experience challenges with care delivery and integration between Medicare and Medicaid. With support from Arnold Ventures, AIR aimed to ...
The purpose of this project is to plan, research, design, and execute the annual Indicators of School Crime and Safety, a flagship report co-sponsored by the National Center for Education Statistics and the Bureau of Justice Statistics.