Veterans’ Health Administration Survey of Healthcare Experiences of Patients

AIR assisted the Veterans Health Administration’s Office of Quality Performance when they changed the content of their Survey of Healthcare Experiences of Patients to surveys modeled on the CAHPS Inpatient and Clinician-Group surveys. AIR compared the validity of the old and new surveys and developed a means to translate scores between them. This allows the VA to use both surveys to study trends in patient experiences, and interpret scores from one survey using the other.