Care coordination is increasingly being recognized as fundamental to the success, quality and safety of services delivered to patients; but how do we know that it is occurring and to what degree? At the center of all care is the patient, who is in a unique position to contribute to the measurement of care coordination.
With funding from the Agency for Healthcare Research and Quality (AHRQ) AIR led a team of researchers to develop a patient experience measure of coordination of care for adults in primary care settings. The Care Coordination Quality Measure for Primary Care (CCQM-PC), based on CAHPS methodology, can be used as a quality improvement, accountability, and research tool.
AIR conducted formative research to support item development, drafting the survey, and designing and fielding a pilot with the input of a stakeholder panel.