AIR led a world-class team of quality experts to measure patient experiences in the largest undertaking to date by the Centers for Medicare & Medicaid Services (CMS) to transform primary care practice in America—the Comprehensive Primary Care Plus (CPC+) model. Through the CPC+ model, CMS is simultaneously testing service delivery and payment innovations with more than 3,000 primary care practices. CPC+ payments support practices in making structural advances to lower cost trends while incentivizing improvements in the quality of patient care and patient outcomes.

AIR supported the implementation of the patient survey to evaluate care quality, which included more than 900,000 Medicare beneficiaries; survey data analysis; and reporting of survey results for CPC+ practices.  Enlisting a panel of patients and clinical experts, AIR also directed a mixed-methods study to identify symptom and functioning topics related to conditions most relevant to primary care patients and that could be influenced by delivery of primary care. AIR leveraged decades of expertise in the development and evaluation of patient-reported outcome measures (PROMs) to review and evaluate hundreds of candidate PROMs and identify a subset of measures useful for primary care and that would support the CPC+ mission.