Hospitals are high-risk settings. By one estimate, hospital medical errors are the third leading cause of death in America. Identifying effective ways to engage and partner with patients and families to reduce errors, as well as hospital-acquired conditions, has been shown to improve safety in hospitals across the country.
Funded by the Centers for Medicare & Medicaid Services, part of the U.S. Department of Health and Human Services, AIR serves as the Person and Family Engagement (PFE) contractor for 16 Hospital Improvement Innovation Networks. The networks are state and regional organizations helping more than 4,000 hospitals provide safer care by engaging patients as partners at every level of health care—at the bedside, in development of policies and procedures, and in governance decisions.
AIR developed the Strategic Vision Roadmap for Person and Family Engagement to help these networks and hospitals implement, sustain, and evaluate engagement activities. Our patient engagement experts also provide technical assistance to the 16 networks and their hospitals to implement these PFE activities. AIR-produced monthly learning events help hospitals engage patients and families through best practices, and AIR staff offer in-person training to hospitals as needed to help them apply effective strategies in their local settings. AIR also has developed templates, tools, and other resources to help hospitals save time and resources when involving patients.
AIR monitors the implementation of patient and family engagement in hospitals and works with the hospital networks to assess the impact of engagement on improvements in quality and safety. Through its national community of practice, AIR disseminates testimonials from hospital administrators, as well as case studies of hospitals that are successfully applying patient engagement to solve quality and safety issues.