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National Evaluation of the Demonstration to Improve the Recruitment and Retention of the Direct Service Workforce (CMS)

Project

AIR, as a subcontractor of RAND Corporation, conducted a national evaluation of 10 CMS demonstration grants designed to improve the recruitment and retention of the direct service workforce (DSWs) who provide home- and community-based services to the elderly and people with disabilities. The types of interventions being implemented by the grantees were categorized into the following five groups: health coverage, education and training, career ladder, community building, and marketing and recruitment.

Through surveys and site visits, we found confirmation of high turnover and difficulty in hiring primarily due to low pay relative to the challenges of the job, and evidence that initiatives that promoted the occupation and provided recognition for long-serving and high-performing workers were most effective.

Related Work

5 Jan 2017
Service

Program Evaluation │Workforce Solutions

To justify their existence, organizations typically want and need to verify that their programs are successful. AIR evaluates programs using a variety of methodologies such as pre- and post-test measurement and best practices analysis to help organizations verify that programs are achieving the desired results and that the expended resources are warranted.
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Topics

Disability and Rehabilitation
Human Capital

Related Resources

Program Evaluation │Workforce Solutions

RESEARCH. EVALUATION. APPLICATION. IMPACT.

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