People with disabilities choose to live, work, travel, and participate in all aspects of society, but often they face barriers to doing so. One frequent barrier to access and inclusion is transportation—whether by car, bus, train, or airplane. Public and private transportation options are expanding, but for people with disabilities some challenges remain in long-distance travel.
AIR is creating two interactive online training modules to teach customer service personnel at Los Angeles World Airports (LAWA) about the needs of travelers with disabilities. Topics include appropriate etiquette and safe wheelchair maneuvering. Airport staff can use computers and mobile devices in English and Spanish to gain a deeper understanding of the needs of travelers with disabilities and respectful etiquette for serving these customers. The module on Safe Wheelchair Handling teaches wheelchair service providers at LAX how to safely move passengers with disabilities across the airport environment.
In both modules, interactive scenarios help trainees to gain confidence in using their knowledge and skills when interacting with travelers with different disabilities. Training for airport personnel can improve knowledge of how to serve travelers with disabilities, provide strategies to interact respectfully with people with different disabilities, improve safety outcomes for travelers and wheelchair attendants, and reduce the legal liability from violating federal laws in the ADA and Air Carrier Access Act (ACA).