Longstanding debate about how to ensure and measure excellent healthcare abounds. Increasingly health professionals, insurers, researchers and, indeed, patients and families, are recognizing that health care is better when patients’ needs are placed at the center of the decision-making process. How can we capture patient voices in ways that can improve healthcare delivery, cost, and outcomes? How do we measure what matters to the person who becomes a patient when illness strikes?
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5 Mar 2015
Public awareness of patient safety issues – from surgical errors to miscommunications and misdiagnoses – has grown dramatically. The greatest advances in safety encourage patient engagement, systems improvement, more effective communication and better risk assessment.