Under the 2010 Affordable Care Act, millions of Americans gained health coverage in 2014. Coverage is key to accessing affordable, high-quality care, but consumers who struggle to understand how health insurance works and how to estimate out-of-pocket costs are at risk of going without needed care even if they are covered. This brief outlines identifies what health insurance aspects pose the greatest problems for consumers, which groups need more assistance to enroll and use benefits, and what topics and skills consumer-counseling efforts should focus on.
13 Dec 2016
Education has borrowed many ideas from the medical field. Now a new initiative shows the exchange isn’t just a one-way street. Bookmarking, a widely-used method for establishing student proficiency levels in major education tests—such as the National Assessment of Educational Progress—is being adapted to healthcare so patients and their families can better communicate the severity of symptoms. In this blog post Michelle Langer and Ellen Schultz explain this innovative new approach.