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AIR is a pioneer and national leader in the field of usability engineering (also called human factors engineering), a discipline that incorporates user interface design and usability testing. In just 10 years, we have grown from being one of the first independent groups to conduct product usability tests to being one of the largest and most sophisticated.

Today, we conduct usability tests and reviews of software, hardware, medical equipment, services, Web sites, and documentation. We work with private companies and government agencies to make their products and services easier for people to use. Our design solutions increase sales, customer satisfaction, product longevity, and reduce the likelihood of last-minute design changes and costly customer support.

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Christine Paulsen, Principal Research Scientist
 

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