Training and Technical Assistance | Family Homelessness
National Center on Family Homelessness
The National Center on Family Homelessness trains and supports organizations and service networks around the nation, offering skills and tools to assist families stabilize their lives.
We provide technical assistance and training on the following topics:
- HUD Continuum of Care program policies and procedures
- Case management
- Systems integration
- Trauma-informed care
- Homeless youth services (including LGBTQ youth)
Our Training and TA Work in Trauma-informed Care
The National Center recognizes that implementing trauma-informed care requires ongoing training and support. The National Center’s model for adopting TIC involves a series of phases, often overlapping, and each building toward a trauma-informed organization. The National Center’s trauma-informed organizational change model is flexible and can be applied to systems of varied size, structure, and starting point in the process. Each organization is able to assess where they are in understanding trauma, having practices that reflect TIC, and determining what areas need to change to become trauma-informed, and then craft a detailed strategic plan that is tailored to their needs. Central activities within each phase of implementation include:
Phase One - System-wide Awareness and Knowledge-Building
This first phase provides a broad introduction to trauma-informed care and launches an initiative to adopt this model across the homeless shelter system. Half and full-day trainings are offered to leadership and staff to ensure all participants have the same understanding of trauma and its impact and how trauma-informed care can support progress toward stable lives for homeless families, and the contribution that each staff member can make to implement trauma-informed care. Training will increase provider knowledge and awareness of the impact of trauma and what it means to provide trauma-informed care. Agency leaders have an opportunity to determine their level of interest and capacity to move on to other phases in the process. As a stand-alone, Phase One will have extensive breath and reach across an organization or service system; however, more in-depth training and support will be needed to sustain initial knowledge-building. Also included in Phase One are guidelines for creating a trauma working group to support the change process moving forward.
Phase Two - System-wide Assessment and Strategic Planning
The National Center uses our Organizational Self-Assessment for Providers Serving Female Veterans (the Self-Assessment) to guide program assessment and strategic planning during Phase Two of TIC implementation. The Self-Assessment includes concrete trauma-informed practices that can be integrated into daily practice across an organization.
Phase Three – Capacity-Building and Sustainability
Phase Three is ongoing and includes individualized training and consultation as organizations adopt trauma-informed practices system-wide. Activities in this phase supported implementation and organizational capacity-building tailored to the unique needs of the specific organization. Our menu of TA services included a mixture of trainings, consultation, and cross-site integration activities:
- Training. Topics included trauma-informed care, crisis intervention, secondary traumatic stress and self-care, and trauma-informed supervision.
- Consultation. Ongoing support of transfer of knowledge to practice.