Client Services: Workforce Solutions
AIR experts apply research-based principles to develop and evaluate tools, systems, and programs to maximize the job performance of individuals, as well as to improve the overall functioning of their employers. PDF brochure
To support individual performance, our experts assist organizations in recruiting, selecting, developing, and training the human capital needed for organizational success.
To support employers in their quest to become high-performing organizations, AIR works to improve functioning through program evaluation, job definition/description, job design, tool and system development, and performance management.
We provide our public and private sector clients with unique insights and solutions, as demonstrated in the following areas:
Job Analysis & Competency Modeling
The legal and practical foundation of virtually every human capital system, from recruitment to selection to promotion, is the job analysis or competency model. AIR works closely with organizations to develop these products in a way that ensures they are comprehensive, seen as valid by stakeholders, and that they can be used by the diverse departments in an organization that are responsible for building, implementing, and evaluating these human capital systems. PDF brochure
Test Development & Validation
The accurate assessment and documentation of the knowledge and skills of job applicants as well as existing employees is one of an organization’s most important responsibilities if it is to ensure quality and fairness. AIR builds tests based on job requirements and evaluates the assessments, pre-delivery, to ensure they are reliable and that valid decisions can be made about the test takers. PDF brochure
Organizations are often faced with choosing employees from a large pool of applicants, at the pre-employment stage or at the promotion stage of the employee life cycle. Accomplishing these tasks in a fair and objective manner—that results in the best qualified candidates being hired—is not only imperative from a legal standpoint, but it also ensures that organizations are prepared to embrace the ever-changing challenges that exist in today’s global market. AIR builds comprehensive employee selection systems, often based on our previously developed job analyses, competency models, and/or tests. These systems are built not only to take into account the complex nature of the job and legal requirements such as meeting the Uniform Guidelines on Employee Selection, but also to take into consideration the organization’s mission and values.
Training—long the cornerstone of an effective workforce—is evolving as organizations seek to improve job performance in a changing work environment as well as improve the return on what is often a considerable investment. AIR provides the full range of training services, including needs analysis, program/course design, development of curriculum, delivery of content, and evaluation of effectiveness. PDF brochure
Efforts to evaluate and improve both individual- and organization-level performance are some of the most important and most complex systems to develop. To be successful, performance management should be approached from a systems perspective, should include input of all stakeholders (e.g., employees, management, consumers), and be developed and evaluated against the organization’s stated mission and objectives. AIR understands the systems perspective, and respects the unique needs of our clients. Our expertise affords us in-depth knowledge of the potential pitfalls associated with the complex but rewarding task of improving performance.
Today’s employees are supported by a variety of systems, including various tools and software. High quality design in these systems improves performance, reduces errors, and ensures acceptance by employees and other stakeholders. AIR supports organizations’ efforts to improve alignment of systems with function and the usability of those tools, as well as provide high-quality user documentation.
Organizational programs vary in scope, function, and content. However, virtually every program requires resources. To justify their existence, organizations typically want and need to verify that their programs are successful. AIR evaluates programs using a variety of methodologies such as pre- and post-test measurement and best practices analysis to help organizations verify that programs are achieving the desired results and that the expended resources are warranted.