Client Services: Patient-Reported Outcomes Measurement
Valid, reliable measures of patient experience and their health outcomes are critical to promoting public health and improving the quality, safety, and efficiency of health care. AIR develops and evaluates tools that inform health care providers, federal agencies, and foundations on a wide range of outcomes and experiences. These include patient reports of care quality and health outcomes, patient-centered outcomes research, health insurance literacy, and patient-centered clinical quality indicators. AIR also creates measures that enable health care delivery systems to manage and improve health care delivery, such as a quality improvement and accountability tool to measure care coordination for adults in primary care settings.
AIR experts also provide technical assistance to organizations and communities to develop meaningful interpretations of measures and communicate them effectively. Recent examples include testing and guidance to the Aligning Forces for Quality grantees of the Robert Wood Johnson Foundation and or our use of a health insurance literacy tool to assist Health Insurance Exchanges create effective tools to guide consumer choice.
AIR is engaged in several projects that are at the frontier of patient experience of care assessment including: a) a Patient Reported Outcome (PRO) system which uses computer adaptive testing technology based on Item Response Theory; 2) the development of methods to create actionable information from PRO data; 3) measures to evaluate consumer experience in the health insurance marketplaces, and 4) a patient-centered measure of care coordination for primary care.