Provides services and technical assistance for students so they benefit from research-based curricula taught in safe environments.

Adult Education & Literacy Children's Mental Health District Consulting Education Evidence & Indicators Early Childhood Education Finance Education Technology Higher Education School Reform Special Education

Produces and disseminates information to provide motivation and tools to enable individuals to make informed decisions about health issues.

Communications & Social Marketing Research & Policy Analysis Conference Services, Technical Writing & Clearinghouse/Call Center Management Technical Assistance & Training Informatics, Web Site Development & Information Management

Develops and implements education testing programs that benefit students, parents and public officals.

State Student Testing Computer Statistical Services

Works with the National Center for Education Statistics (NCES), the government's primary source for collecting and analyzing data about public education.

Helps to provide all children with access to a quality education, and empowers people, organizations, and communities to bring about social change.

Is committed to helping clients improve the effectiveness of their workforce through a wide range of management, organizational, and business improvement efforts.

Equity Analysis Organizational Performance Skills Assessment Team Performance Usability Engineering

Produces, maintains and disseminates systematic reviews of the effects of social and behavioral interventions.

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Usability Engineering

Christine Paulsen. Usability of Health Websites: What Have We Learned? UPA Conference, June 2004

Michael Wiklund. Advanced Patient Simulators Breathe Life into Product Testing, Medical Device and Diagnostic Industry, June 1999.

Michael Wiklund. Answering the Call for Harmonization of Medical Device Alarms, Medical Device and Diagnostic Industry, October 2001.

The Applicability of the Cognitive Laboratory Method to the Development of Achievement Test Items

Assessing Students' Conversational Spanish Proficiency using Telephone Mediated Interaction: A Cognitive Laboratory Evaluation

Effects of Item Scaffolding on Student Responses: A Cognitive Laboratory Study

Michael Wiklund. Eleven keys to designing error-resistant medical devices, Medical Device and Diagnostic Industry, May 2002.

Paulsen , C.A. & Dailey, D. (September 2002). A guide for education personnel: Evaluating a program or intervention. Washington, DC: American Institutes for Research. Available online at http://www.emstac.org/resources/eval.pdf

Christine Paulsen. Getting the Whole Picture: Collecting Usability Data Using Two Methods--Concurrent Think Aloud and Retrospective Probing

Michael Wiklund. Human factors design process for medical devices: National Standard ANSI/AAMI HE74:2001, U.S. Food & Drug Administration, 2001.

Michael Wiklund. Controlling Complexity, Appliance Manufacturer Magazine, October 2002.

Michael Wiklund. Is Your Human Factors Program Ready for FDA Scrutiny?, Medical Device and Diagnostic Industry, January 2003.

Paulsen , C.A., Best, C., Levine, R., Milne, A., & Ferrara, S. (1999). Lessons learned: Results from try-outs of items in cognitive labs. Paper presented in Analyses Used to Guide Development of the Voluntary National Tests, M. Feuer (Moderator), invited symposium at the annual meeting of the National Council on Measurement in Education: Montreal (April 21, 1999).

Michael Wiklund. Making medical device interfaces more user-friendly, Medical Device and Diagnostic Industry, May 1998.

Michael Wiklund. Medical Device and Equipment Design: Usability and Ergonomics, Interpharm Press, 1995.

Michael Wiklund. Usability in Practice, Academic Press, 1994.

Michael Wiklund. Medical Devices That Talk, Medical Device and Diagnostic Industry, November 2003.

Michael Wiklund. Medical Device User Manuals: Shifting Toward Computerization, Medical Device and Diagnostic Industry, January 2002.

Michael Wiklund. Patenting software user interfaces, Medical Device and Diagnostic Industry, September 1998.

Michael Wiklund. The Rising Star: Medical Products in Design Excellence, Innovation, Summer 2003.

Patel, M. & Paulsen, C.A. (2002). Strategies for recruiting children for usability tests. Paper presented at the meeting of the Usability Professionals Association: FL (June 2002).

Michael Wiklund. Medical Devices That Talk, Medical Device and Diagnostic Industry, November 2003.