Consumer Assessment of Healthcare Providers and Systems (CAHPS) II

AIR worked with Yale University and RAND to develop tools to assess the performance of health plans and healthcare providers from the perspectives of beneficiaries and patients for the Agency for Healthcare Research and Quality's Consumer Assessment of Health Plans Study II. Research projects helped identify the most effective way of reporting health care quality data to the public and providers for consumer choice and quality improvement in settings such as health plans, hospitals, physicians, hemodialysis centers, nursing homes, home health agencies, dental plans and pharmacies.