Ushma Patel has experience in health services and qualitative research, with training in cognitive interviewing and conducting focus groups. She has contributed to survey development, program implementation and evaluation, engaging consumers in safety and quality, and explaining evidence-based medicine to consumers and clinicians.
Since joining AIR in 2009, Patel's interests have primarily focused on consumer and patient engagement. For the Agency for Healthcare Research and Quality’s project Guide to Patient and Family Engagement in Hospital Quality and Safety, she contributed to several tasks from the start of the three-year project including: the environmental scan; developing the OMB package, leading the pilot testing of the materials which included cognitive interviews and key informant interviews; serving as site coordinator for three of the pilot hospitals implementing the Guide; leading the analysis and report for the evaluation of the Guide, and finalizing the Guide including 508 compliance and dissemination.
Patel’s other work surrounding patient engagement has included testing consumer products and conducting formative research on comparative effectiveness research and conducting an environmental scan and key informant interviews on the public comment process used by the U.S. Preventive Services Task Force. Currently, she is involved in a project to develop a nursing home guide on antibiotic stewardship for the Agency for Healthcare Research and Quality.