A principal researcher at AIR, Pam Dardess has over 15 years of experience in health services and communications research. At AIR, Dardess identifies opportunities and strategic partnerships, develops research designs and project plans, and provides leadership for research and technical assistance projects. Dardess has extensive experience on projects related to: patient and consumer engagement; patient- and family-centered care; health care quality and cost reporting; evidence-based health care; and the development and testing of health education and information materials for consumers, providers, policymakers and other audiences.
Dardess has particular expertise in qualitative research methodologies (e.g., focus groups, cognitive, usability, and in-depth interviews) and survey design and data collection (developing and testing questionnaires, training interviewers, and managing the implementation of mail, telephone and web surveys). She also has subject matter expertise in maternal and child health, with an emphasis on issues related to prenatal care, childbirth and breastfeeding.
Dardess has worked for clients including: Centers for Medicare & Medicaid Services; California HealthCare Foundation; Agency for Healthcare Research and Quality; the Robert Wood Johnson Foundation; TRICARE Management Activity; and the National Institutes of Health. Dardess has numerous technical reports and professional presentations to her credit.