Cheryl Hendrickson, an industrial and organizational psychologist, is a managing researcher at AIR and director of the workforce solutions practice area. She has extensive experience providing human capital consulting services during her 20-year career to improve individual, team, and organizational performance. Her work includes job analysis and competency modeling, employee selection, test development and validation, organizational surveys, workflow analysis, and training needs assessment and evaluation.
Dr. Hendrickson currently leads several projects to support credentialing programs managed by several different professional associations. This work includes conducting practice analyses or strategic job analyses to identify the critical knowledge and skills to measure in licensing or certification exams. In addition, she leads the test development work for several projects including managing the work involved in developing and revising test specifications, conducting item writer workshops, reviewing and editing test items, building test forms, conducting pilot testing, conducting standard-setting workshops, and analyzing pilot and operational data.
Dr. Hendrickson provides similar services to federal government agencies. She has conducted an extensive number of job analyses for a diverse set of jobs including Foreign Service officers, police officers, firefighters, healthcare professionals, air traffic controllers, security personnel, human resource professionals, intelligence analysts, among many others. Recent examples of test development and validation work includes the development and validation of a selection battery for a security-related job for the Transportation Security Administration; the conduct of a content validation study for the Federal Aviation Administration to assess the validity of a performance measurement tool to evaluate performance of air traffic controllers working in three different environments; and providing technical support to the Department of Education’s Office of Career, Technical, and Adult Education in implementing the National Reporting System for Adult Education. This support included reviewing evidence provided by test developers in support of a determination regarding the suitability of a given test or performance-based assessment for use in assessing the educational gain of students enrolled in adult education programs and providing written summaries of these evaluations to the client. Dr. Hendrickson has also provided training support for a number of agencies, including conducting training needs assessments, developing algorithms to estimate the costs of training programs, and evaluating the effectiveness of training courses.
Dr. Hendrickson is a member of the American Psychological Association, the Society for Industrial and Organizational Psychologists, the Personnel Testing Council of Metropolitan Washington, and the Human Factors and Ergonomics Society.