Patient and Consumer Engagement
Creating meaningful opportunities for participation in health care
The Affordable Care Act and other legislation has brought patients and consumers to the forefront of health care. Health care researchers, clinicians, administrators, funders, and federal and state government agencies now realize that engaging patients, caregivers, families, and health consumers is a requirement to reduce costs, improve outcomes, and increase quality and safety.
Engaging these key stakeholders, however, requires a firm understanding of the needs, issues, and engagement strategies that ensure success. Efforts must be measured using a framework that understands the varying levels and contributors to engagement. A growing body of resources and ideas such as those available at the Center for Patient and Consumer Engagement guides the rapid evolution of patient-centered health care, prevention, and policy.
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The purpose of the Agency for Healthcare Research and Quality's Community Forum is to identify innovative and effective approaches to expand public and stakeholder participation in research supported by AHRQ’s Effective Health Care Program.
AIR provides technical support for the Robert Wood Johnson Foundation’s signature effort to lift the overall quality of health care in targeted communities. As part of this project, AIR uses the Communication Toolkit it developed to engage purchasers in communicating with consumers about health care quality and costs.
AIR led a team of organizations to develop, implement, and evaluate a “Guide to Patient and Family Engagement in Hospital Safety and Quality.” Funded by AHRQ, the Guide encourages safer, higher quality care by facilitating patient and family involvement in improving hospital experiences, care delivery, and outcomes.
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