Quality and Measurement
AIR has been instrumental in the development of Consumer Assessment of Healthcare Providers and Systems
(CAHPS), the major source of information on consumers’ views about the quality of the care they receive in various settings.
Our work involves ratings of health plans, hospitals, dental services and home health.
In addition, we are doing innovative work in the measurement of patient-reported outcomes on quality of life issues and in performance measurement. Development of these measures involves substantial testing and research.
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AIR and the Mayo Clinic are working together to create the first CAHPS Survey designed for a specific illness. The CAHPS Cancer Care Survey will help assess the performance of health plans and providers, with supplemental item sets for a few special populations, within the scope of cancer treatments.
AIR serves as the Patient-Reported Outcomes Measurement Information System (PROMIS) Network Center (PNC). As the PNC, AIR manages a consortium of National Institute of Health grantees who are conducting research projects with the goal of standardizing the assessment of patient-reported outcomes across chronic diseases.
AIR assisted the Veterans Health Administration’s (VHA’s) Office of Quality Performance (OQP) when they changed the content of their Survey of Healthcare Experiences of Patients to surveys modeled on the CAHPS Inpatient and Clinician-Group surveys.
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