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Performance Management

AIR uses surveys, interviews, and other diagnostic techniques to evaluate the effectiveness of organizations across a range of organizational functions and dimensions, such as quality of leadership and interpersonal interactions, culture and climate, communications and decision-making, and work motivation and incentives.

We provide in-depth survey feedback, perform root-cause analysis to determine the reasons for organizational breakdowns, and propose changes or refinements of managerial and human resources policies and behaviors to address problems and to promote effective change. We also perform best practices studies to provide an organization’s management with direction that is based on the previously successful efforts of others.

Recent Reports

  • Best Practices for Event Review Committees

    This document presents the results of a 12-month investigation of Event Review Committee (ERC) Best Practices. The identified best practices are listed and described. Strategies to achieve the best practice and factors that airlines should consider when implementing the best practice are also presented.

  • Integrating State Administrative Records To Manage Substance Abuse Treatment System Performance

    This guidance document was developed with input from a technical advisory group of state/federal representatives and field researchers, and describes the utility and practice of integrating the information available in state agency data sets with information on clients of alcohol and other drug abuse services.

  • Post-Training Feedback: The Relative Effectiveness of Team- Versus Instructor-Led Debriefs

    The purpose of this study was to assess the relative effectiveness of different approaches to debriefing team performance: team debrief with videotape, team debrief without videotape, instructor debrief with videotape, and instructor debrief without videotape. We hypothesized that the four approaches would not be equally effective. However, the lack of consensus in the literature made it impossible to hypothesize whether team- vs. instructor-led debriefs would be more effective. Based on our personal experience, we hypothesized that debriefings which incorporate videotape would be perceived as more effective than those which did not.

Recent Projects

  • FAA ATSAT-Validation

    To help meet upcoming hiring demands, AIR is working with the Federal Aviation Administration to validate the pre-employment selection test battery for selecting air traffic controllers to work in airport tower facilities.

  • FAA Human Error

    AIR is currently conducting research to assist organizations in improving their utilization of collected safety data.

  • FAA Human Factors Study

    Aviation industry professionals, including airline dispatchers and pilots, rely upon information management systems, tools, and equipment to perform their daily job duties.